These terms are the agreement between Rogaland Pty Ltd (ABN 51 694 037 619, "we", "us") and the planning practice that subscribes to Northing ("you", "the practice"). By creating a practice account or paying a subscription invoice, you accept them. They are written to be read, not skimmed — if something is unclear, ask us before you rely on it.
1. What Northing is
Northing is a web application for town planning practices: enquiry and project tracking, statutory timeframes, document generation and AI-assisted research against Queensland Government and local council data. It is a tool for qualified planners. It does not give planning advice, and nothing it produces is a substitute for a planner's own judgement or for the council's or the State's own records.
2. Accounts and people
- Each practice is a separate account ("tenant"). The practice's administrators decide who has a login and what role they hold; the practice is responsible for the people it adds and for keeping logins private.
- Each plan includes a number of logins ("seats"). Standard includes up to four logins; Practice is priced per seat (a base price for five logins plus a per-seat price for each additional one). Seats can be added or removed at any time and are pro-rated within the billing period. You can change plan at any time; a plan change takes effect from the next billing period unless we agree otherwise.
- Logins are for people, not for sharing. One person, one login.
3. Your data
- Everything the practice enters or receives into Northing — clients, enquiries, projects, documents, correspondence — remains the practice's property. We hold it on your behalf and act on your instructions, as set out in our Privacy Policy.
- You grant us only the licence we need to host, back up, process and display that data to provide the service, including sending the relevant record to the providers listed in the Privacy Policy when you use a feature that needs them.
- You are responsible for having the right to put a client's information into Northing, and for your own privacy obligations to your clients.
- You can export your records at any time while subscribed and for 30 days after the subscription ends.
4. AI-assisted features and third-party data
- Drafts, summaries, overlay readings and similar outputs produced with AI assistance are starting points for a planner to check and edit. They can be wrong. You must review them before they go to a client or a council, and you remain responsible for what your practice issues.
- Mapping, overlay, zoning, fee and development-application information comes from Queensland Government and council services as published. We do not control those services and do not warrant that they are complete, current or correct. Where Northing cannot read a source it says so rather than guessing.
5. Fees, GST and payment
- Standard is priced per practice per month; Practice is priced per seat, with a base price for the first five logins and a per-seat price for each additional one. All prices are in Australian dollars, exclusive of GST. GST is added to every invoice at the rate in force (currently 10%).
- Billing is monthly in advance. Depending on how your account is set up, we either email a tax invoice payable within 14 days, or charge the card you have saved with Stripe on each billing date. Stripe handles card details; we never hold them.
- If an invoice is unpaid 14 days after its due date we may suspend the practice's access after giving notice by email; access is restored when the balance is paid. We do not delete data because of a late payment.
- We may change plan prices with at least 30 days' notice by email to the practice's administrators. The new price applies from the next billing period after the notice period.
- A free trial, where offered, ends on the date shown in the account. No charge is made unless you choose a paid plan.
6. Cancelling
- You can cancel at any time from your account settings or by emailing us. Cancellation takes effect at the end of the current billing period; the service stays available until then.
- We don't refund part months, except where the Australian Consumer Law requires it or where we have failed to provide the service.
- After the subscription ends you have 30 days to export your records. We delete the practice's data 90 days after the end date (see the Privacy Policy).
7. Acceptable use
Don't use Northing to break the law, to store material you have no right to store, to interfere with the service or other practices' accounts, or to extract bulk data from the government and council services it connects to. We may suspend access to protect the service, and we will tell you why.
8. Availability and support
We aim to keep Northing available around the clock and to fix faults quickly, but we don't promise uninterrupted service. Planned maintenance is done outside Queensland business hours where practical. Support is by email and the in-app feedback button, on business days, Queensland time.
9. Liability
To the extent the law allows, and except for rights under the Australian Consumer Law that cannot be excluded, our total liability for any claim connected with Northing is limited to the fees the practice paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost profit, a missed statutory deadline, or a planning outcome, arising from reliance on the service or on information drawn from third-party sources. Nothing in these terms limits liability that cannot be limited by law.
10. Ending the agreement
Either party may end the agreement with 30 days' notice by email. We may end it sooner if the practice is in serious breach of these terms and does not fix the breach within 14 days of being told. Sections 3, 6 and 9 continue after the agreement ends.
11. Changes to these terms
We may update these terms. For changes that reduce your rights or increase your obligations we give at least 30 days' notice by email to the practice's administrators; continuing to use Northing after the notice period is acceptance. The date at the top of this page shows the current version.
12. General
These terms are governed by the law of Queensland, Australia, and the courts of Queensland have jurisdiction. If a part of these terms is unenforceable, the rest still applies. Neither party is liable for delay caused by events outside its reasonable control.
Contact
Rogaland Pty Ltd (ABN 51 694 037 619), Queensland, Australia. Email james@rogaland.com.au or use the contact form.